Don't despair. In most cases, we can repair broken or damaged tapes and salvage those precious memories. We can repair nearly all formats and if your tape player has your tape firmly in its jaws, just bring the whole unit to us, we’ll take it from there. Once the tapes are repaired we can continue with your video editing or transfer project and no one will be the wiser. By the way, if a tape player or camera has damaged one of your tapes, it can no longer be trusted and will most likely strike again! Best to retire the unit and move on.